I placed an order - and paid for it - in August 2016 for two items that were to come in in Oct. I received one item (a dress with no personalization), but not the other (a shirt with personalization).
I contacted the company's customer service via email and received an auto generated response with not much information other than the company was closed.
From reading some articles online, it appears that you are supposed to contact the Better Business Bureau to lodge a complaint. I am going to contact my credit card company to see if they can dispute the charge as well.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss "did not receive product" of southern tots shipping service and associated monetary loss in the amount of $19. Southern Tots needs to issue a full refund according to poster's claims.