Southern Tots
Reviews and Complaints
southerntots.com
Dia Frb
Southern Tots Shipping Service Review
I have received everything except my pre ordered reindeer dress I ordered for my daughter. Up until this point i have never had am issue with them. I didn't receive a refund either.
Reason of review:
Order processing issue
Anonymous
Upset too
My daughters wore their cute Christmas dresses to church this morning. I'm upset I lost some money and cute clothing too, but even more so that this business is gone. I have bought so many clothes from them. I love the quality and prices. The cute outfits are hard to find elsewhere. So strange I bought Halloween outfits in September and they came. I had no idea they were on their way out. I wish they had told us. Maybe we all could of helped. Anyway, I hope they are able to get back on their feet and refund everyone and move forward. I will miss South Tots.
Loss:
$20
Reason of review:
Problems with payment
Preferred solution: Deliver product or service ordered
Anonymous
Anniston, Alabama
Merchandise
I placed an order in August. One for $92 and one for $39 havent heard a word,and now the website is shutdown. I will be contacting someone soon... the BBB has word of this company and they will be getting my money back or my merchandise... I will be contacting my bank and an attorney if needed. please get in touch,or I will contact BBB myself,I do not know why I am being ignored. They have my money,and I want it back or my merchandise. I am very upset. I do not want to wait any longer. Please contact me immediately 256 458 **** or by email. bamaharley2001@***.com thank you very much. Teresa W.
Loss:
$132
Cons:
- Unable to contact them - they do not respond to email
- Never received items i ordered
- Nonsense auto email responses
Reason of review:
Order processing issue
Preferred solution: either give me a refund or send my merchandise
2 comments
Anonymous
Southern Tots Shipping Service Review
Same here! I paid for items back in September for Christmas gifts. Here we are 5 days before Christmas and no items! I can't get in contact with them either. Awful service! Feeling very much slighted by Southern Tots!
Reason of review:
Order processing issue
Anonymous
Southern Tots - Customer Care Review
Ordered 2 outfits as Christmas gifts , can not get a response from my Emails . Not sure how to get my money back .
Reason of review:
Order processing issue
1 comment
Anonymous
MAD!!!
I ordered 4 sets of Christmas PJs on 9/27/16 for $116.59. I have not received my merchandise and I went to look up order and find they are closed! No notification or refund! I find an article online of where they closed and the article was dated for 9/6/16. Why would they take my money if they knew they were closing??? The article that I found online is on WRDW.com .This is stealing! I hope that I can get my money back. I bought these PJs which were supposed to be monogrammed for pictures and finding this out at this last minute before Christmas is terrible. The owner should get in trouble for this.
Loss:
$117
Reason of review:
Company Closed...No merchandise and kept my money!
Preferred solution: Full refund
Anonymous
Southern Tots Shipping Service Review
I ordered far in advance and paid for my Christmas items now I have no items and I am out the money right before Christmas! What a horrible thing to do to people.....lessson learned....
Reason of review:
Order processing issue
Anonymous
No package
I ordered my granddaughter a minky jacket September 5. It said backordered to November later. I can't find a number to call and the website is down. I am very disappointed in them. I will not be ordering form this place again. I too have lost money! If anyone finds a way to speak with them, please post! I don't know what the problem with them is but it needs to be fixed if they are going to advertise on all the websites that they are on. The money I lost could have been used to buy her something for Christmas. I hope they enjoy using my money. If there is some kind of legitimate problem them they should let us know! Please explain!!
Loss:
$25
Cons:
- Delivery of product
- I never received my paid for product
- But my items were not shipped
Reason of review:
Poor customer service
Preferred solution: Deliver product or service ordered
3 comments
Anonymous
Southern Tots Shipping Service Review
I placed an order in september for a pink jacket for my daughter. Expected to deliver by christmas. I never recieved this order and now im seeing it's not just me! Not everybody has $29.30 to spend on one jacket. And when I decided it woukd be a great gift for my daighter I expected to get it. So now what? Who can be contacted? Is there any hope of a refund?
Reason of review:
Order processing issue
Anonymous
Pre-order items never arrived
I pre-ordered some ruffle bottom pants (about $50) for my daughter in August. It said that they were to arrive in November. When I check their website, it says that it's down for maintenance. I have ordered from Southern Tots in the past and have had no problems. I have actually participated in a pre-order with them before. I wonder what happened. I don't think it is a scam, I just think that something has happened to prevent shipments from going out. I read somewhere that they may have gotten in trouble with the IRS. I am really disappointed because some of these pants were to compliment her Christmas outfits. Hopefully they will get back up and running soon.
Loss:
$50
Cons:
- Never received items i ordered
Reason of review:
Problem with delivery
Preferred solution: Full refund
1 comment
Alanis Uln
Will I get my order I paid for in full in October?
I paid for 2 girls Christmas outfits in October, I went online to check the process of my order. I couldn't get the website to work so I checked on facebook and noticed a post that stated the the store is now closed. I have not had any contact from the store what so ever! I am guessing I will not be getting my order, so how do we go about getting my money back? Do we file a claim with our credit card company and dispute the charge? How can a store be forced to close and not refund sells back to the consumer ... that's called STEALING! I want my money back!
Loss:
$50
Reason of review:
store closed, refund?
Preferred solution: Full refund
5 comments
Anonymous
SO UPSET!!!
I have ordered from them many times. Im soooo upset as I ordered all 9 of my grands pj's from them. Now I'm out $$$ and no special pj's . Now I have to write a 100 words or it wont let me post. That really grips me. I read the BBB report and am furious about this. They should have at least emailed their customers. So mad. {{Redacted}}
Loss:
$120
Pros:
- Color
Cons:
- Shut down
Reason of review:
Shut down
1 comment
Anonymous
Southern Tots Shipping Service Review
I ordered a dress preorder for Christmas 4 months ago. It is now 10 days before Christmas and I still don't have it and the company is not responding to emails.
Reason of review:
Order processing issue
Anonymous
Southern Tots Company are THIEVES
I spent 82$ for Christmas monogramed pjs for my kids the 19th of August 2016. They quickly took my money (Visa) and to-date I have received no merchandise. Their excuse was "pre order" for Christmas. I must have fallen for a SCAM. I'm beyond sickened that a human would just steal from my hard earned money. I won't post my receipt for it contains too much personal information. I cannot contact the Southern Tot company. Facebook, website, phone numbers etc ALL shutdown. I am interested in joining any group that is willing to go after them, legally. Class action kinda thing. Surely we can find the person in charge and make it all public. Otherwise they will continue this EVIL behavior.
Cons:
- Never received paid for items
- Unable to contact them - they do not respond to email
- Being taken advantage of
Reason of review:
Order processing issue
2 comments
Anonymous
NEVER RECIEVED ITEMS AND NEVER RECIEVED A REFUND!
In AUGUST!!! Yes, AUGUST! I ordered X-mas pajamas that were suppose to be delivered in November! What a bunch of crooks! I am out over $100 !!!!!! I am sure the universe will pay these people back ! Horrible Horrible - how can they sleep at night knowing they stole all this money from people!!!! I hope they are able to make this right - just refund the consumers our money! What is wrong with people ? Such a nightmare especially around the holidays. If anyone figures out a way to get a hold of these guys please share! Thank you. REFUND ME REFUND ME! REFUND ME! REFUND ME! REFUND ME! REFUND!! REFUND! REFUND!
Loss:
$120
Cons:
- Unable to contact them - they do not respond to email
Reason of review:
Return, Exchange or Cancellation Policy
2 comments
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Southern tots have shut down as of nov 2nd. I dont know why but i dont think they will reopen and i doubt if any one else get there stuff either unless it was shipped out before they shut down.. i know this because i use to work for them and they let everyone go without a warning or a reason...from what i hear the bank is coming to get everything.
I ordered a dress from them in September as a pre order and was supposed to receive it in October. I tried to check on it today and their website is gone and no number to call on the email receipt.